Frequently Asked Questions
91ok's Top Questions & Answers
All answers in one place
Deposits, withdrawals, identity verification, and mobile gaming — find clear and detailed answers to any question on this page.
Whether you're new to 91ok or a returning player, questions can come up at any time. Why hasn't the money arrived after you sent it, how long does a withdrawal take, how to complete KYC, the site isn't working properly on your phone — answers to these everyday questions are all organised on this page. Read through the four sections below and find a quick solution. If you can't find an answer, our 24/7 support team is always ready to help.
How to Withdraw Money
Withdrawal requests at 91ok are usually processed within 5 to 30 minutes. Occasionally, there may be a slight delay due to payment gateway or network issues. If it takes more than 30 minutes, contact us via live chat with your transaction reference number. Our support team will verify and resolve the issue promptly.
No, 91ok only processes withdrawals to a mobile banking wallet (bKash, Nagad, Rocket, or Upay) registered in your own name. The account holder's name and number must match the details in your profile. This is done to ensure your security and prevent any unauthorised transactions.
The standard withdrawal time at 91ok is 5 to 30 minutes. Most requests reach your bKash, Nagad, Rocket, or Upay wallet within that window. There may be a slight delay during peak hours or server maintenance, but that is the exception. Contact live chat immediately if you experience any issue.
The minimum withdrawal limit at 91ok is ৳500. Withdrawal requests below this amount are not processed. Make sure your balance is at least ৳500 before submitting a request. Contact the support team to learn about the maximum limit.
To withdraw winnings from the welcome bonus, you must first meet the wagering requirement. For example — if you receive a ৳1,000 bonus, you need to place bets of 25 times the bonus amount only, which equals ৳25,000. Wagering is calculated on the bonus portion only, not on your deposited funds. You can withdraw once the requirement is fulfilled.
Deposit Questions
Deposited funds are usually added to your 91ok account within a few minutes. If there is a delay, first confirm that you sent the correct amount to the correct number. Keep the transaction ID or screenshot after making the payment. If it takes more than 15 minutes, contact live chat with that information — the support team will verify and resolve it quickly.
Log in to 91ok, go to the deposit option, and select bKash. Send money from your bKash app to the number provided there. Use your 91ok user ID as the reference when making the payment. Once sent, enter the transaction ID in the deposit form and confirm. Your balance will be updated within a few minutes.
91ok does not charge any separate deposit processing fee. The full amount you send will be credited to your account. However, note that if bKash or Nagad applies their own "send money" charge, that is deducted by the mobile banking app itself — 91ok makes no deduction on its end.
The minimum deposit limit at 91ok is ৳100 and this applies to all payment methods. That means you can start playing with just ৳100. Starting with a small budget and gradually increasing it is entirely possible.
91ok currently supports four mobile banking methods: bKash, Nagad, Rocket, and Upay. These are the most popular and reliable digital wallets in Bangladesh. The minimum deposit amount is the same for each method — ৳100.
Identity Verification (KYC)
The KYC (Know Your Customer) process is carried out to ensure the security of your account. It prevents unauthorised use, fraud, and accounts opened using someone else's identity. 91ok also follows this verification process to make sure withdrawals reach the correct person.
Yes, 91ok uses SSL encryption technology. All documents you submit are stored in encrypted form on secure servers. This information is not shared with any third party. Read our privacy policy for more details on data protection.
Generally, a National ID card (NID), passport, or driving licence is accepted. The easiest and fastest method is to upload photos of both the front and back of your NID. The document photos must be clear, well-lit, and free of damage. If any information is unclear, the verification process may be delayed.
If verification is rejected, you will be sent a notification explaining the reason. Common reasons include: blurry photos, an expired document, or a mismatch in name or date of birth. Correct the issue and re-upload the proper document. If the problem persists, email [email protected] or get help via live chat.
Playing on Mobile
If a page is loading slowly on a mobile browser, first clear the browser's cache and cookies. On Android in Chrome: go to Settings → Privacy → Clear Browsing Data. On iPhone in Safari: go to Settings → Safari → Clear History and Website Data. Then refresh the page — in most cases, the problem will be resolved.
91ok runs smoothly on any modern smartphone, tablet, or desktop. Both Android and iOS are supported. Chrome, Firefox, Safari, and Edge can all be used as browsers. Keep your browser updated to the latest version for the best experience. No separate app download is needed.
If the connection suddenly drops during a game, most games will automatically pause and you can resume from where you left off once the connection is restored. Reload the page after your internet reconnects. Session data is saved on the server, so there is generally no risk of losing your balance. If you notice any issue, let us know via live chat.
You can easily add 91ok as a home screen shortcut. On Android, open the site in Chrome, tap the menu icon, and select "Add to Home Screen". On iPhone, tap the Share button in Safari and select "Add to Home Screen". You can then launch it directly from your home screen just like an app.
Yes, the live casino section of 91ok works well on mobile. Evolution Gaming and Ezugi tables are mobile-optimised, so the dealer video and betting options are clearly visible even on a small screen. Use Wi-Fi or fast mobile data for a good experience, and keep your browser up to date.
Need more help?
If you couldn't find a solution to your problem in the questions above, don't worry. The 91ok support team is by your side seven days a week, twenty-four hours a day. Help is available in both Bengali and English.
Live Chat Support
Log in to the site and click the chat icon in the bottom right corner. Support agents are active 24 hours a day, 7 days a week, ready to answer your questions.
Email Support
For detailed issues, write to us by email. Including your transaction ID and screenshots will help get a faster resolution.
[email protected]
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