91ok's Privacy Policy
Protecting your personal information is our top priority. This policy explains in detail how 91ok collects, processes, and stores your data.
Welcome to 91ok. This Privacy Policy ("Policy") provides a complete description of how we collect, use, disclose, and protect your personal information when you use our website and platform. By using this platform, you are considered to have agreed to the terms of this Policy. Please read this Policy carefully before using our services.
Information We Collect
We collect various types of information for the purpose of registration and service delivery on the 91ok platform. A category-by-category breakdown is provided below:
Identity Information
When creating an account, we collect your full name, date of birth, national ID or passport number, and other identity information required to verify your age. In accordance with applicable regulations in Bangladesh, only users aged 21 or above may use this platform.
Contact Information
Email address, mobile number, and residential address. This information is used for account verification, transaction notifications, and customer support.
Financial and Transaction Information
Records of deposits and withdrawals, payment method details (bKash, Nagad, Rocket, Upay), and transaction history. This information is retained for payment processing and fraud prevention.
Technical and Usage Information
IP address, device type, browser information, operating system, login times, and navigation patterns within the site. This information helps improve platform security and performance.
Methods of Data Collection
91ok collects user information in several ways. The main collection methods are explained below:
Directly Provided Information
Information is provided directly when you register an account, verify your identity, make a deposit or withdrawal, or contact our support team.
Cookies and Tracking
Our website uses cookies and similar tracking technologies. These help improve your user experience, maintain login status, and ensure security.
From Third Parties
We may receive certain information from payment processors and identity verification service providers. In all such cases, only the minimum necessary information is collected.
Purpose of Data Use
91ok uses collected information only for the following legitimate purposes:
- Managing accounts and ensuring identity verification, and enforcing the 21+ age requirement
- Processing deposits, withdrawals, and reward transactions
- Providing customer support — via 24/7 live chat and email
- Ensuring platform security and preventing fraudulent activity
- Sending important account-related notifications and updates
- Monitoring user safety under the responsible gaming policy
- Meeting applicable legal and regulatory obligations
- Improving platform technical performance and developing new features
- Managing VIP and loyalty programs
- Producing analytics and statistics (without personally identifiable information)
We never sell your information or disclose it to unauthorized third parties.
Data Sharing and Disclosure
91ok may share your personal information with third parties in the following limited circumstances:
Payment Processors
The minimum information required to process transactions via bKash, Nagad, Rocket, and Upay is shared with them. These providers operate according to their own security standards.
Identity Verification Services
Necessary information may be shared with authorized third-party service providers to verify a user's age and identity. This is essential to ensure a safe gaming environment.
Legal Authorities
Information may be provided to relevant authorities in the event of a court order or legal obligation. Only the information specifically requested will be disclosed.
Technology Infrastructure
Hosting, data storage, and technology service providers may have access to limited information to carry out operations — but only under strict confidentiality agreements.
Data Protection and Security
91ok uses industry-standard technologies and practices to protect your personal information. Our security framework consists of the following layers:
SSL Encryption
All data transfers are secured through SSL/TLS encryption.
Firewall Protection
An advanced firewall system prevents unauthorized access.
Two-Factor Authentication
A two-step verification system is available to protect your account.
Regular Audits
The system and security framework are regularly reviewed and audited.
Important: Complete security on the internet cannot be guaranteed. We take every precaution, but you must also stay vigilant — use a strong password, do not share your login details with anyone, and report any suspicious activity to our support team immediately.
Data Retention Period
91ok retains your information only for as long as necessary. Details of the retention policy are provided below:
- Active account data: Complete information is retained for as long as the account remains active.
- Closed account data: Even after an account is closed, information is retained for a specified period to meet legal obligations and resolve potential disputes.
- Transaction records: Financial transaction records are retained in accordance with legal requirements.
- Technical logs: System logs and security-related information are retained for a limited period.
- Cookie data: Session cookies are deleted when the browser is closed; persistent cookies expire after a set period.
Your Rights
As a 91ok user, you have the following rights over your personal information. Contact our support team to exercise these rights:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
If your information is inaccurate, you may request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your information be deleted, though this may not be possible where legal obligations apply.
Right to Restrict Processing
In certain cases, you may request that processing of your information be limited.
Data Portability
You may request a copy of your information in a structured, machine-readable format.
Right to Object
You may object at any time to your information being used for marketing communications.
Cookie Policy
Cookies are used on the 91ok website. Cookies are small text files stored in your browser. They are used for three main purposes:
Essential Cookies
Essential for maintaining login sessions, security verification, and the core functionality of the platform. Without these, the site will not work properly.
Functional Cookies
Help remember your preferred language and settings, and assist in providing a personalized experience.
Analytical Cookies
Used to analyze site usage and improve the user experience. No personally identifiable information is included.
You can control or decline cookies through your browser settings. Please note that disabling essential cookies may affect certain key functions of the platform.
Protection of Minors
91ok strictly enforces a 21+ age policy. Our platform is for users aged 21 and above only. We do not knowingly collect information from minors. We apply an age verification process at the time of registration.
If we learn that a minor has created an account, that account will be closed immediately and the associated information will be deleted accordingly. Parents and guardians are advised to monitor their children's internet use.
Changes to the Policy
91ok reserves the right to amend this Privacy Policy at any time. In the event of significant changes, we will notify users in the following ways:
- By displaying the updated date on the website
- By sending a notification to the registered email address (for significant changes)
- By requesting the user's consent at the next login
Continuing to use the platform after a policy change will be considered as your agreement to the revised policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our support team. 91ok is ready to serve you 24/7:
Live Chat Support
Available 24/7 — support in Bengali and English
Email Support
[email protected]
Our privacy team will process your request as quickly as possible. For complex requests, additional information or identity verification may be required.